REFUND POLICY

Ninety days. Opened bottles are fine. Nothing to send back.

Last updated: September 22, 2026

You have 90 days from the day your order is delivered to ask for your money back.

Open the bottle. Use every drop. Finish it. If Rinuvia hasn't earned a place in your dog's bowl, email rinuviausa@gmail.com with your order number and we refund you in full.

You don't need to return anything. No sealed bottles, no empty bottles, no photographs, no explanation. A bottle you were too nervous to open has told you nothing. so we don't ask for one back.

How to claim it

1. Email rinuviausa@gmail.com with the order number from your confirmation email.
2. A person replies within 24 hours, Monday to Friday.
3. Your refund goes back to the original payment method within 3 business days of approval. Your bank usually posts it 5–10 days after that.

Can't find the order number? Send the name and email address you ordered under and we'll find it.

What it covers

• Every bottle on the order, opened or unopened.
• Multi-bottle orders in full. you aren't refunded for one and charged for the rest.
• The full amount you paid, including anything charged at checkout.
• One guarantee claim per customer.

Damaged, wrong, or missing

Look at your order when it arrives. If a bottle is damaged, a seal is broken, or the order is wrong, email us within 14 days with a photo and we send a replacement at no charge. You keep the original.

Marked delivered, but not there

Check with anyone else at the address and wherever your carrier usually leaves parcels. most turn up within 48 hours. If it hasn't after that, email us and we'll open a claim with the carrier and reship. You don't pay twice.

Cancelling or changing an order

We pack quickly, which is good news until you need to change something. Email us as soon as you can and we'll stop it if it hasn't left. If it has already shipped, the ninety days covers you anyway.

Exchanges

We sell one product, so there's nothing to swap it for. Ordered the wrong quantity? Email us and we'll sort out the difference.

Before you call your bank

Please email us first. A refund from us takes minutes. A dispute takes your bank up to 90 days, and it doesn't get you your money any faster. We have never refused a guarantee claim.